Coaching towards Results
The roles of field service employees and back-office staff (service professionals) have evolved significantly over the years. To provide the right customer experience, a service professional needs more than just professional knowledge and skills. The right attitude, social skills, communication skills and a healthy sense of how people and organisations work are absolutely essential.
Logically, this also leads to changes in the ‘toolbox’ of competences needed by direct and indirect managers. Whether someone is in a hierarchical management structure, or only serves as a functional ‘leader’, they should get the best out of their team by deploying outstanding competences that are aligned with current and future needs.
Mastering competences aimed at achieving concrete results is key, and will only become more important over time. Seeing the bigger picture, managing based on relevant KPIs, and getting the best out of people: managers and leaders have very versatile and demanding roles.
The Coaching for Results programme is not your average training course. This is an interactive, dynamic programme that places major responsibility on the participants – as can be expected from the people who play such an important role in ensuring that service professionals exhibit the right behaviour. “Walk your talk, practice what you preach” – in other words, set a good example and behave the way you want others to behave.
Would you like to know more?
We would be happy to tell you more. Call us on +31 418 84 48 30 or e-mail us: This email address is being protected from spambots. You need JavaScript enabled to view it.