Service Assessment

An objective assessment of an individual employee’s actual competence level

Service College specialises in developing assessments for various job roles in service organisations. Our options range from a Technical Assessment to determine the technical basics, knowledge and skills of a service technician to a full Service Assessment covering communicative and commercial competences as well as attitude and behavioural aspects.

An assessment can be used effectively for various purposes.

Development assessment
The results of an assessment can be used to decide whether or not a training programme is needed. The results of the assessment can also be used as an excellent foundation for creating a high-quality, goal-oriented personal development plan.

Recruitment and selection
By opting for an assessment, organisations can avoid hiring someone who looks like the perfect candidate on paper, and then finding out later in practice that they were not as qualified as they seemed. An assessment will save considerable time, money and energy in such situations.